Terms of service

Welcome to VelinCrafts! We are thrilled to share our handcrafted creations with you. Before you start exploring and shopping, please take a moment to read through our Terms of Service. By visiting our store, purchasing from us, or interacting with our brand, you agree to follow these guidelines.

Think of this as a friendly agreement between us to keep your shopping experience smooth, transparent, and enjoyable.

1. Who We Are & How to Reach Us

VelinCrafts is an independent online store dedicated to bringing you quality handcrafted goods. If you ever have a question, a custom request, or need help with an order, you can always reach out to us directly at:

  • Email: info@velincrafts.com

2. Products, Craftsmanship & Colors

Because many of our items are handcrafted or uniquely designed:

  • Natural Variations: Slight variations in color, texture, or finish are part of the charm of handmade items. No two pieces are ever identical!

  • Display Accuracy: We do our absolute best to display product colors and images as accurately as possible. However, exact colors may vary slightly depending on your screen settings, lighting, or device calibration.

3. Orders, Pricing & Payments

  • Pricing: All prices listed on our store are subject to change without notice, though once an order is placed and confirmed, its price is locked in.

  • Order Acceptance: When you place an order with VelinCrafts, you'll receive an order confirmation email. We reserve the right to refuse or cancel any order if we suspect fraudulent activity, stock discrepancies, or pricing errors. If this happens, we will notify you immediately via email and issue a full refund.

4. Shipping & Delivery

  • We work hard to get your handcrafted orders packed securely and shipped out on time.

  • Shipping times and delivery estimates depend on your location. Please check our shipping policy or checkout page for exact timeframes. VelinCrafts is not responsible for carrier delays, customs holds, or local postal errors once the package leaves our hands.

5. Returns, Exchanges & Refunds

We want you to adore your purchase from VelinCrafts! If something isn't quite right:

  • You have 30 days from the delivery date to request a return or exchange.

  • Items must be unused, in their original condition, and in their original packaging.

  • For our USA customers, we provide a prepaid return shipping label so you won't have to pay out of pocket for return shipping.

  • To kick off a return, simply drop us a line at info@velincrafts.com

6. Intellectual Property

All content found on the VelinCrafts website including product designs, text, graphics, logos, images, and photography is the property of VelinCrafts. You may not copy, reproduce, or use our visual or written content for commercial purposes without our explicit written permission.

7. Changes to These Terms

We may update or tweak these Terms of Service from time to time to reflect changes in our business or legal requirements. Whenever we make major changes, we'll update the "Last Updated" date right at the top. Continuing to use our store means you accept those updates.