Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@velincrafts.com.

We provide a free label for return/exchanges to our USA customers to ensure you don’t have to pay anything.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@velincrafts.com.

IMPORTANT:

To ensure quality, your refund will be issued to your original payment method 3-5 business days AFTER the item arrives at our warehouse and passes inspection. We check for signs of wear, damage, or missing tags. 

Cancelled Items will be refunded the same day and credited back within 3-5 business days from the date of Cancellation. (According to the payment method timeframe)

Damaged/Defective/Wrong item on arrival: Contact support within 48–72 hours of delivery, with photos.